Privacy Policy

1. Introduction & Overview

At The Pizza Maker ("we", "us", or "our"), accessible via thepizzamaker.com.au, we respect your privacy and are committed to protecting the personal information you share with us. This Privacy Policy outlines how we collect, use, disclose, and safeguard your details in accordance with the Australian Privacy Principles (APPs) established under the Privacy Act 1988 (Cth).

By accessing our website, placing an order (for pickup or delivery), filling out an enquiry form, or booking catering, you acknowledge and agree to the practices outlined in this policy.

2. Information We Collect

We may collect personal information that is reasonably necessary to provide you with delicious food, exceptional service, and accurate delivery. This includes:

• Contact Details: Your full name, delivery address, phone number, and email address.
• Order & Dietary Information: Order history, suburb, store preference (Petersham, NSW or Werribee, VIC), delivery notes, and any specific dietary requests or allergen requirements.
• Payment Details: All digital credit/debit card transactions are processed securely through PCI-DSS compliant third-party payment gateways. We do not store your full card numbers or CVV codes on our servers.
• Technical & Analytics Data: IP address, device type, browser settings, operating system, and anonymous usage data collected via cookies when you browse our website.

3. How We Collect Your Information

We gather personal data directly from you when you:

• Place an order online or over the telephone at our Petersham or Werribee stores.
• Submit a catering enquiry or request a custom event quote.
• Contact our customer support team via our contact form, email, or telephone.
• Interact with promotional deals, subscribe to newsletters, or leave feedback.

4. How We Use Your Information

We collect and handle your personal details for purposes including:

• Processing, preparing, and fulfilling your pizza, pasta, sides, and catering orders.
• Contacting you with order confirmation status, delivery updates, or kitchen queries.
• Responding to your feedback, questions, or catering requests promptly.
• Improving website layout, menu offerings, and local store operations.
• Complying with legal, taxation, and food safety record-keeping requirements.

5. Sharing & Disclosure of Information

We treat your personal data with utmost care and never sell, rent, or trade your personal information to third parties for marketing purposes. We may share necessary details only with:

• Authorised Staff & Delivery Drivers: To dispatch and deliver your hot meal directly to your address.
• Trusted Service Providers: Including secure payment processing gateways, online order aggregators, website hosting providers, and transactional email/SMS platforms.
• Law Enforcement & Legal Authorities: Where mandated by Australian state or federal law, court order, or regulatory requirement.

6. Cookies & Tracking Technologies

Our website uses standard cookies and session tracking technologies to enhance user browsing experience, remember your selected store location (Petersham vs Werribee), and analyze anonymous site traffic via tools such as Google Analytics.

You can configure your web browser to reject cookies or notify you when a cookie is placed; however, doing so may impact certain website features like localized online ordering or saving cart sessions.

7. Data Security & Retention

We employ robust industry-standard technical and operational safeguards—including SSL encryption, secure servers, and strict internal access controls—to protect your personal information from unauthorized access, modification, misuse, or accidental loss.

Personal data is retained only for as long as necessary to complete commercial transactions, satisfy tax requirements, or resolve disputes, after which it is securely deleted or anonymized.

8. Your Rights & Access to Information

Under the Privacy Act 1988 (Cth), you have the right to request access to the personal information we hold about you and ask for corrections if any details are inaccurate, out of date, or incomplete.

If you wish to access or update your information, please get in touch with our team using the contact details below.